RIGHT TO CANCEL
1 For the purposes of these Terms and Conditions a working day is any day other than a Saturday, Sunday or public holiday in England and Wales (Working Day).
1.2 You may cancel a Contract at any time within seven Working Days, beginning on the day after you received the Products. In this case, you will receive a full refund of the purchase price paid for the Products in accordance with clause 9, below.
1.3 To cancel a Contract, you must inform us in writing by fax, e-mail or post, using the returns form that can be downloaded from our site. You must include on the form your details and details of the Products ordered and, if appropriate, delivery. You must also return the Product(s) to us immediately, in the same unused condition in which you received them and with all original packaging, at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
1.4 You will not have any right to cancel a Contract for the supply of any of the following Products:
1.4.1 Products made to your specifications
1.5 This clause 4 does not affect your statutory rights.
OUR REFUNDS POLICY
When you return a Non Canvas print Product to us:
because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation, and in this case, we will refund the purchase price of the Product in full but you will be responsible for the cost of returning the item to us;
if you have notified us in accordance with paragraph 20.2 that you do not agree to any change in these terms and conditions or in any of our policies, or you claim that the Product is defective within seven days of receiving the goods, you will return the Product to us and we will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
If you are based on the UK mainland, Products returned by you under clause 9.1.2 will, subject to examination by us, be refunded in full, including a refund of the delivery charges for sending the Product to you and the cost incurred by you in returning the Product to us
If you are based outside the UK mainland, Products returned by you under clause 9.1.2 will, subject to examination by us, be refunded in full, including a refund of the delivery charges for sending the Product to you, but not including the cost incurred by you in returning the Product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.